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COMPREHENSIVE HELP SYSTEM - TRIMS comprehensive Help System gives you step-by-step instructions, screen images and animated Help-Movies that illustrate functions and procedures.  Help-Movies vary in length from 30 seconds to 3 minutes.

 

TRIMS TechAssist & TRAINING OPTIONS -
With each TRIMS System purchased, we include a feature called TRIMS TechAssist that allows a TRIMS Support Technician to provide you with one-on-one on-line training.
 

Using TRIMS TechAssist and the Internet, the TRIMS Support Technician can see your computer, watch exactly what you are doing and show you how to solve most any problem.  With your permission, the technician can take control of your computer to quickly diagnose system problems.  With TRIMS TechAssist resolution of technical problems are now easier than ever.

If you would like TRIMS Training "In-House", please call 800-608-7467 ext 3 for pricing.

 
HELP FILE TRANSLATION -
TRIMS has incorporated Google Translate to instantly translate TRIMS On-Line Help Files between English and over 100 other languages. 

 
INTERNET CHAT -
We have technicians available to answer any sales or support question you may have. 
 
 

SUPPORT POLICY - Software updates and support services are provided to all registered users free of charge for the first year following purchase of a NEW System. Users may contact TRIMS Expert Programming and Support Staff through our toll-free telephone number 800-608-7467 ext 1, by email: support@trims.com, or by TRIMS Internet Chat.

TRIMS releases at least one product update annually to incorporate technological and turf industry advances.

At the conclusion of the first year, continuing product support and update services may be purchased for a small annual fee.  This fee is billed each year on the original purchase anniversary date.  Fees not paid within sixty days of billing will cause support services to lapse.  Support services may be reinstated at any time by paying the total past due amount.

TRIMS Annual Product Support and Update Service Renewal fee is $395.00 for our standard 2-user network license systems and $495.00 for multi-user network license systems.

 

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